Key Performance
Indicators (KPIs)
Benchmarking Success have a well
established process for assisting
with the development of KPI’s that are both relevant and
effective at measuring business Supply
Chain performance and progress towards strategic
goals. The process links Strategy to Critical Success
Factors (CSF’s) for the business and then to the development
of a set of KPI’s that will both:
- measure progress towards the
business strategy, and
- provide visibility for all levels of
the business as to their contribution to the business
strategy.
The KPI’s can be represented as a table
(see Level 1 Metrics) or by
contribution to shareholder value.
Benchmarking Success can also provide a
process for the effective deployment of the KPI’s into the
business. This includes guidance on the systems requirements
for reporting, definitions, change management processes and
performance management issues.
The
COFS™ Diagnostic (Customer Order Fulfilment and Supply
Chain) provides the ability to report on all critical KPI’s
for the supply chain. By further comparison against the
database the performance of a supply chain can be positioned
against similar supply chains. This approach is “customer
driven” and assists with the targeting of improvement
initiatives and the ongoing development of business
strategy.
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