Rob O'Byrne

Measuring Customer Service: Tough without Technology

As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great differentiator, separating successful enterprises from the “Also rans”. Those same people will also tell you that measuring customer...

Benchmarking Webinar

As part of our webinar and seminar program here at Logistics Bureau Group, I'll make sure we cover Supply Chain Benchmarking. If you don't already receive invitations for these Free Events, you can register right here to make sure that you do! Free Supply Chain and...