Benchmarking Success Blog
Logistics and Supply Chain news, articles, tips and insights
The Best KPI: The Probability of a Perfect Order
Delivered in full & on time (DIFOT) is a very important key performance indicator (KPI) but most people measure it the wrong way and that’s why I am going to explain what I think is the best measure…
Raising Productivity in Logistics Operations: The BHAG Approach
Have you ever wondered why some businesses flourish and reap healthy profits while others flounder and make losses? The answer lies in the goals they set themselves…
4 Common 3PL Mistakes on Logistics Outsourcing Contract
Having clear expectations is one among the four common mistakes that 3PL companies get into logistics contracts. It’s the power of the draft that is...
10 Proven Principles for Best Warehouse Design and Operation
If you would like to optimise the performance of your warehouse, we offer 10 proven principles of warehouse design and operation that will help you meet this challenge…
Why Logistics Outsourcing can go Badly Wrong
Having been involved in hundreds of outsourcing projects over the last 23 years, I’ve been able to deal with various clients. And when Logistics...
How to Deliver Customer Satisfaction and Service at the Lowest Cost
In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your...
Supply Chain Education and Qualifications
In the previous episodes, Sarah Barnes-Humphrey, Supply Chain Expert, shared her thoughts on the 3PL Industry and the Technology in Supply Chain...
3PL Bidding Tips
3PLs (Third Party Logistics) companies make fundamental mistakes when replying to Request for Proposal and/or Request for Tender. Here are the...
Technology in Supply Chain with Sarah Barnes-Humphrey
If you have seen our videos, most of them are all about technology and people. We often get questions like: What are the essentials components in...