Benchmarking Success Blog

Logistics and Supply Chain news, articles, tips and insights

 

5 Qualities Needed for Supply Chain Performance Excellence

Nine out of ten supply chain companies have difficulties improving inventory, cost and customer service performance. Yet the few that do sustain supply chain performance excellence aren’t doing anything which should prove difficult, impractical, or impossible for any...

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5 Commonly Used Road Transportation Performance Indicators

As with most aspects of supply chain and logistics operation, it can be hard to identify exactly which road transportation performance indicators you should select as your key metrics. There are quite a few to choose from and of course much depends upon the specific...

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Understanding Fill Rate KPIs: Line Fill Rate

Line fill rate can be used as a practical metric for measuring the order fulfilment performance of a single delivery or for all deliveries during a given time period. The term “line” refers to a line on the order, since a typical delivery or shipment manifest will...

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Why Back Orders are the Bane of Supply Chain

As a supplier in a supply chain, it’s vital to recognise when you have a back order problem and, make no mistake, it is a problem. There are a number of reasons why back orders are the bane of supply chain—the ugly stepchild of good-looking line-fill rates.     Back...

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Measuring Customer Service: Tough without Technology

As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great differentiator, separating successful enterprises from the “Also rans”. Those same people will also tell you that measuring customer...

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5 Reasons to Care About Great Inventory Management

A quick look at five reasons why great inventory management has a positive impact on supply chain performance.     Inventory; the term for inanimate materials which don’t actually do anything except sit in one place until technology, people, vehicles and equipment are...

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Should You Measure What You Can’t Control In A Supply Chain?

Measuring performance across the entire supply chain can be a complex process. After all there is only so much that your organization can directly control in a supply chain. So should you concern yourself with the factors outside of your control? Doesn’t it just make...

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