Supply Chain Performance

by Artie Leslie (As seen in MHD Supply Chain Solutions) What is your current supply chain performance? How can you improve? In this article the author describes a process for supply chain performance assessment and improvement, and in the next issue we will consider a...

How To Get a Handle on Reverse Logistics Performance

How much attention does your company pay to the handling and management of returns from your customers?     For many supply chain companies, reverse logistics performance is placed way down the list of priorities. Many are the warehouses with piles of...

Understanding Fill Rate KPIs: Line Fill Rate

Line fill rate can be used as a practical metric for measuring the order fulfilment performance of a single delivery or for all deliveries during a given time period. The term “line” refers to a line on the order, since a typical delivery or shipment manifest will...

Measuring Customer Service: Tough without Technology

As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great differentiator, separating successful enterprises from the “Also rans”. Those same people will also tell you that measuring customer...