Understanding Fill Rate KPIs: Line Fill Rate

Oct 27, 2015 | Articles, Supply Chain KPIs

Line fill rate can be used as a practical metric for measuring the order fulfilment performance of a single delivery or for all deliveries during a given time period. The term “line” refers to a line on the order, since a typical delivery or shipment manifest will...

Measuring Customer Service: Tough without Technology

Jul 27, 2015 | Articles

As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great differentiator, separating successful enterprises from the “Also rans”. Those same people will also tell you that measuring customer...