If your company has outsourced logistics activity, the performance of your 3PL provider will influence how customers see your brand and ultimately, can either enhance or tarnish your business reputation. If you want to be certain that your 3PL will serve as a valuable...
It may be a mile or two, or it may be a hundred miles or more, but the so-called last mile of the supply chain can account for more than 25% of total transportation costs. With that in mind, a focus on last mile delivery efficiency can potentially yield big cost...
by Stephen Hanman (As seen in MHD Supply Chain Solutions) Benchmarking Success (BMS) has been gathering supply chain intelligence since 1993. This data gathering process has enabled development of a best-practice supply chain model that compares the outputs of...
by Artie Leslie (As seen in MHD Supply Chain Solutions) What is your current supply chain performance? How can you improve? In this article the author describes a process for supply chain performance assessment and improvement, and in the next issue we will consider a...
As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great differentiator, separating successful enterprises from the “Also rans”. Those same people will also tell you that measuring customer...